Artisanal-Creations.com – Refund Policy

Welcome to artisanal-creations.com . We appreciate your business and are committed to providing you with high-quality handmade products and exceptional customer service. However, we understand that there may be circumstances where you need to request a refund. This Refund Policy outlines our guidelines for refund requests and the process to follow.

By using our website and making purchases, you agree to comply with this Refund Policy.

1. Eligibility for Refunds

a. Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you may be eligible for a refund. We may request evidence, such as photographs, to assess the issue.

b. Non-Delivery: If you do not receive a product you ordered, and it is determined that the non-delivery is not due to your actions, you may be eligible for a refund.

c. Cancellation: Some products may be eligible for cancellation and a refund if the request is made within a specific time frame mentioned in the product listing.

Please note that certain products, such as custom or personalized items, may not be eligible for refunds, as they are made to order and cannot be resold.

2. Refund Process

a. Contact Us: To initiate a refund request, please contact our customer support team at [your contact email or address]. Be sure to provide your order number and a detailed explanation of the issue.

b. Review: Our team will review your request and may request additional information or evidence to assess the issue.

c. Approval or Denial: We will notify you of our decision regarding your refund request. If approved, we will provide instructions on the return process, if applicable.

d. Refund: If your request is approved, the refund will be processed using the same payment method you used for your purchase. The time it takes for the refund to reach your account may vary depending on your payment provider.

3. Returns

In some cases, you may be required to return the product to us as part of the refund process. If so, you will receive instructions on how to return the item safely and within the specified time frame.

4. Shipping Costs

Shipping costs are generally non-refundable, unless the return is due to our error or the product is damaged or defective.

5. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at [your contact email or address].

At Artisanal-creations.com, we aim to provide you with the best handmade products and top-notch customer service. We appreciate your trust in us and are here to assist you with any issues or concerns.

Thank you for choosing Artisanal-creations.com